Track Your Order
Grancci Shipping & Tracking Information
After your order is fully processed and shipped out from our warehouse facility, our system will automatically send an official dispatch confirmation email to your registered mailbox. This automated notification includes your unique parcel tracking number and a direct entry link leading to the official courier inquiry platform. With these valid tracking credentials, you are able to check your shipment status and monitor the entire delivery progress in real time at your convenience.
If you have already obtained an active tracking code, you may access the latest delivery updates anytime via the logistics provider’s official website through the dedicated link attached in our shipping confirmation message.
If you do not receive the dispatch notification within five business days after submitting your order, please first check your spam and junk mail folders. If the email is still untraceable, kindly reach out to our customer support team at support@grancci.com and provide your valid order number. Our professional service staff will quickly verify your shipment records and provide full follow-up support to resolve your issues.
Our customer service team covers all kinds of logistics consultations and delivery abnormal scenarios, including shipment status verification, delayed delivery troubleshooting, lost parcel inquiries and other logistics exceptions. To guarantee fast, precise and effective problem resolution, please attach your official order number in all email correspondence with our team.
Thank you for choosing Grancci. We sincerely hope your newly purchased fashion pieces arrive in perfect condition and meet your full shopping expectations.
With care,
The Grancci Team