Terms of Service
Grancci Terms of Service
By accessing, browsing, utilizing features and placing orders on the official Grancci website, you confirm that you have fully read, understood and voluntarily agreed to abide by the following Terms of Service. We recommend all users carefully review these terms prior to using platform functions or completing any purchases. Your continued use of this website and its affiliated services signifies your complete acceptance of all platform rules and regulations without reservation.
General Provisions
Grancci reserves the right to restrict, suspend or terminate user access to the website and relevant platform services at any time for legitimate and reasonable operational reasons. Users acknowledge that non-sensitive public data transmitted on our platform may be delivered through unencrypted network channels. In comparison, all financial records and payment-related data are fully encrypted during transmission, providing maximum protection for user asset safety and transaction privacy at all times.
In situations where order adjustments or cancellations are required due to objective operational factors, our team will follow standardized internal procedures to complete subsequent processing in full compliance with platform regulations.
During account registration and order placement, users are required to submit genuine, accurate and up-to-date personal and billing information. You are solely responsible for maintaining and updating your account details, including contact email and payment information, to ensure smooth transaction processing and normal receipt of official platform notifications.
Shipping & Delivery Regulations
All shipping durations and estimated delivery times displayed on our site serve solely as reference values and do not constitute legally binding commitments. Grancci shall not be held responsible for delivery delays caused by third-party logistics providers, customs clearance procedures, extreme weather conditions or other unforeseeable and uncontrollable external circumstances. Once our partnered courier completes parcel pickup and official confirmation, the ownership and loss risk of all purchased items will be fully transferred to the customer.
Return & Refund Specifications
All return and refund activities are governed by the official Return & Refund Policy published on this website. The terms specified in the return policy are incorporated into these Terms of Service and shall apply to all qualified after-sales applications submitted by platform users.
Prohibited User Behaviors
Users are prohibited from using our website, services and platform resources for illegal, unauthorized or improper purposes. Restricted conduct includes assisting others in illegal activities, violating local and international industry regulatory standards, and uploading or distributing network viruses, malicious scripts and other harmful programs that may compromise website stability, normal operation and system security.
Warranty Disclaimer
Our website platform and all physical products are provided to users on an “as is” and “as available” basis. Grancci does not guarantee uninterrupted, timely, error-free or absolutely secure platform access under all network environments and usage conditions.
Limitation of Liability
Grancci shall not be liable for personal injury, property loss, or any direct, indirect, incidental, punitive, special or consequential damages arising from user browsing behavior, utilization of platform services, or use of purchased merchandise.
Indemnification Clause
Users agree to defend, indemnify and hold harmless Grancci, its staff, cooperative partners and affiliated institutions from all third-party claims, disputes and compensation demands arising from user violations of these service terms, applicable laws and regulations, or infringement of the legitimate rights and interests of any individual or organization.
Terms Update Mechanism
We reserve the right to revise, adjust and replace any clause within these Terms of Service at any time by publishing updated versions on our official website. It is the user’s responsibility to regularly check for policy updates. Continued use of the website after revised terms take effect will be regarded as full recognition and acceptance of the updated content.
Governing Law
These Terms of Service are formulated, interpreted and implemented in accordance with the legal provisions of the Hong Kong jurisdiction.
Customer Support
If you have any questions, concerns or inquiries regarding these Terms of Service, please feel free to contact our professional support team via our official email: support@grancci.com.
Effective Date
These Terms of Service officially take effect from 2024.
With care,
The Grancci Team