Shipping & Handling
Grancci Shipping & Handling Policy
Grancci is committed to offering high-standard logistics and shopping services that align with the premium positioning of our carefully curated fashion collections. Our product lineup covers trendy casual tops, tailored bottoms, stylish dresses and versatile daily wear essentials. This official logistics policy outlines the full standards for order processing, product packaging and delivery arrangements, enabling global customers to fully understand the complete order shipment workflow and transit rules.
Order Processing Schedule
Once your order is successfully submitted and system-verified, our professional warehouse team will start product sorting, quality inspection and exclusive packaging for shipment. Standard orders require 1 to 3 business days for internal processing procedures, including payment verification, stock confirmation, meticulous manual packaging and final handover to our authorized logistics partners.
All orders placed on weekends or statutory public holidays will be added to the pending processing queue and processed on the next working day. After your package departs our warehouse, you will receive an automated shipping confirmation email containing complete tracking details for real-time logistics monitoring.
Shipping Options & Estimated Delivery Time
We provide a variety of flexible shipping solutions for customers to choose during the checkout process. All delivery durations serve solely as reference values, calculated based on the carrier’s official package pickup date instead of your order submission time.
• Standard Shipping: Estimated delivery within 5–10 business days
• Expedited Shipping: Estimated delivery within 2–4 business days
• Express Shipping: Estimated delivery within 1–3 business days
Actual delivery schedules may fluctuate due to regional geographical differences, carrier schedule adjustments, extreme weather conditions and local customs clearance progress. While we cannot guarantee an exact delivery date, our team will make every effort to ensure all packages are delivered safely and punctually.
Shipping Fee Rules
All delivery expenses are automatically calculated at checkout according to your selected shipping method and final delivery address. Accurate shipping costs will be clearly displayed on the payment page before transaction completion, ensuring full pricing transparency without any hidden fees.
We regularly launch limited-time free standard shipping activities for global users. All ongoing preferential promotions will be updated and displayed on our official website, and automatically applied to eligible orders during checkout.
Package Tracking Instructions
As soon as your goods are dispatched from our warehouse, you will receive a shipping confirmation email with a unique tracking number and official carrier inquiry channel. You can use these credentials to check your parcel’s real-time transit status anytime. Please note that carrier systems usually need 24 to 48 hours to complete data synchronization and tracking updates after shipment, which is a common industry delay and will not affect actual delivery progress.
If you encounter tracking failures, stagnant logistics updates or other delivery anomalies, please contact our support team with your valid order number via support@grancci.com, and we will resolve your problems in a timely manner.
Order Status Notification System
Our intelligent automatic system sends real-time email reminders throughout the entire order cycle to keep customers fully updated:
• Instant order confirmation notification right after successful checkout
• Shipping notification with complete tracking information once your package is dispatched
• Delivery completion reminder after the carrier marks your parcel as successfully delivered
We recommend adding our official support email support@grancci.com to your email whitelist to prevent important order updates from being intercepted by spam filters.
Incorrect or Incomplete Shipping Address Regulations
Please double-check and confirm the accuracy of your shipping address before completing payment. All packages will be delivered strictly in accordance with the address information you submit at checkout. If you find address errors immediately after placing an order, please contact us promptly. Address modification requests are only acceptable when your order is still in pre-dispatch status.
Once a package is dispatched to an incorrect address provided by the customer, we are unable to intercept, redirect or recall the shipment. Any additional reshipping costs caused by customer-submitted address errors shall be fully borne by the buyer.
If a package is returned to our warehouse due to incomplete, inaccurate or invalid shipping information provided by customers, we will contact you to arrange redelivery, with extra shipping fees applicable.
Lost & Stolen Package Liability Rules
Once the logistics carrier officially marks a parcel as “delivered”, Grancci will no longer undertake responsibility for lost or stolen goods. If you suspect your package is missing during transit or stolen after delivery, please submit an official inquiry to the logistics provider with your unique tracking number.
Our team can provide official supporting documents to assist your investigation. Please note that refunds or product replacements will not be offered for packages confirmed as successfully delivered by carrier systems. If your tracking status remains unchanged for a long time, please reach out via support@grancci.com, and we will initiate an official carrier investigation on your behalf.
Multiple Delivery Address Restrictions
Our current order system does not support splitting a single order for delivery to multiple different locations. If you need to ship different items to separate addresses, please place individual orders corresponding to each delivery destination.
Customs Duties & Import Tax Provisions
For all cross-border international orders, local customs authorities may levy clearance fees, import duties and other related taxes in accordance with regional policies. All such additional charges shall be borne solely by the customer, as we have no right to interfere with or adjust local customs rules and charging standards.
Customs policies vary greatly across countries and regions. We suggest international customers check local import regulations or consult local customs offices before placing orders. To comply with legal requirements, we must declare the full commercial value of all purchased items on official customs documents.
If you refuse package delivery due to unexpected customs charges, the parcel will be returned to our warehouse. In such cases, we will only refund the pure product value, excluding the original shipping fees. Customers are also responsible for any return freight fees incurred during the return process.
Split Shipment Policy
For orders containing multiple items, we may arrange split shipments to help customers receive part of their goods in advance. Split shipments will not generate extra shipping fees for buyers, and each dispatched parcel will be equipped with an independent tracking number for separate logistics inquiries.
In-Transit Damage Handling Standards
We implement strict packaging standards and comprehensive pre-shipment quality inspections to protect all products during transportation. If your package arrives with damaged outer packaging or defective items, please refuse on-site delivery whenever possible. If you have already signed for the parcel, please take clear photos of damaged packaging and faulty products within 3 days after delivery and contact our support team. We will promptly verify the situation and resolve your after-sales issues efficiently.
Business Day Definition & Holiday Delay Notes
All processing and delivery timeframes refer to standard business days (Monday to Friday), excluding warehouse holidays and official carrier holidays. Please allow for possible processing and delivery delays during peak shopping seasons, major festivals and large-scale promotional events.
Shipping Inquiry & After-Sales Support
For any questions regarding shipping rules, order progress, delivery exceptions or other logistics-related issues, feel free to contact our customer service team at support@grancci.com. To enjoy fast and accurate support, please attach your official order number in all consultation emails.
Effective Date
This Shipping & Handling Policy officially takes effect starting from 2024.
With care,
The Grancci Team