Refund / Return Policy
Grancci Return & Refund Policy
At Grancci, we strive to ensure every piece within our fashion collection — including trendy tops, casual trousers, stylish dresses and everyday wardrobe staples — meets your shopping expectations. We fully understand that shoppers may need to return purchased items due to ill-fitting sizes, unsatisfactory styles or unforeseen product flaws. This standardized after-sales policy clearly defines valid return time limits, qualification rules and complete refund workflows, aiming to deliver transparent, straightforward and hassle-free after-sales support for all global users.
Valid Return Timeframe
All return and exchange requests must be submitted within 30 calendar days upon receipt of your order package. Any after-sales applications received after this valid window will not be reviewed or processed by our professional after-sales department.
To ensure smooth approval of your return request, all returned products must meet our unified inspection criteria. Items must be in brand-new condition, unworn and unwashed, with no manual modifications, stains, peculiar odors or residual pet hair.
The following product categories are non-refundable and non-returnable under normal circumstances:
• All final-sale goods and clearance items explicitly marked at checkout
• Hygiene-sensitive intimate wear and swimwear, excluding products with fully sealed, unopened and untouched original packaging
• Items with obvious wear marks, self-alterations, or damage caused by improper personal use
Return Application Process
To initiate an official return procedure, please reach out to our customer service team via support@grancci.com and prepare the following necessary information for verification:
• Your valid order number
• Full product name and detailed specifications of the item you intend to return
• A clear and specific explanation of your return reason
Our dedicated after-sales team will review your application and respond within 2 business days, issuing an official return authorization number alongside the designated return shipping address. Please refrain from sending back any items without obtaining formal written approval, as unauthorized returns will be rejected and disqualified for refunds.
Return Shipping Fee Rules
For voluntary returns initiated by customers, the buyer shall bear all corresponding return shipping costs. Our brand will cover return freight charges and provide free prepaid shipping labels exclusively for order errors caused by our team, including defective merchandise, incorrect sizes, wrong color shipments and missing items in the original order.
We highly recommend utilizing trackable logistics services for return deliveries and properly retaining all shipping receipts and tracking records. Grancci shall not be held liable for packages that are lost, misplaced or damaged during transit back to our warehouse.
Refund Review & Processing Mechanism
Once our warehouse receives and signs for your returned parcel, our professional quality inspection team will assess the product condition within 5 to 7 business days. If the returned goods fully comply with our policy standards, we will approve your refund application and automatically process the fund return to your original payment method.
Standard refunds do not cover the original shipping fees incurred during your initial purchase. This regulation does not apply to returns resulting from product quality defects or our order processing errors.
Please note that the actual fund arrival time varies depending on different financial institutions. After our official refund approval, it may take an additional 3 to 10 business days for the funds to be credited to your account.
Delayed Refund Solutions
If you fail to receive your refund within 10 business days after our approval, please first verify the transaction status with your bank or card issuer. Financial processing delays are common across the industry and beyond our platform’s control scope.
If the issue remains unresolved after consulting your financial provider, please send an email with your order number and detailed return details to support@grancci.com. Our team will launch an official investigation and settle the matter in a timely manner.
Product Exchange Regulations
For routine size or color replacement needs, we recommend returning the original item for a full refund and placing a new separate order. This method effectively avoids inventory shortages during return transit and allows you to receive your preferred products in the most efficient way.
As an exclusive customer benefit, we offer free exchange services for defective, damaged or incorrectly delivered products caused by our operational mistakes. Simply contact our support team, and we will arrange complimentary product replacement with zero additional shipping fees.
Defective & Wrong Order Handling Standards
We enforce strict quality control and packaging standards for every dispatched order. If you receive faulty, damaged, defective or mismatched items, please submit an after-sales request within 7 days after delivery. Kindly provide your order number, detailed problem description and clear product photos for verification. Our team will evaluate your case and offer full refunds or free product replacements, covering all relevant shipping expenses.
Permanent Non-Returnable Item List
To ensure policy transparency and prevent unnecessary disputes, the following items are permanently excluded from return, exchange and refund services:
• Gift cards and virtual discount vouchers
• All final-sale and clearance discounted products
• Items returned without intact original tags and complete supporting accessories
• Goods with traces of wear, washing, alteration or artificial damage
• Return applications submitted beyond the 30-day valid timeframe
International Return Provisions
Customers processing cross-border returns should note that return shipments may be subject to local customs duties, import taxes and clearance fees. All additional international cross-border charges shall be solely borne by the customer. We suggest marking return parcels as “returned goods” to minimize extra costs. However, final customs classification and charging standards are determined by local authorities, which we cannot control or guarantee.
After-Sales Support & Consultation
If you have any inquiries regarding return qualifications, policy details or refund progress, feel free to contact our professional after-sales team at support@grancci.com. We provide efficient and targeted customer support at all times.
Effective Date
This Return & Refund Policy officially takes effect in 2024.
With care,
The Grancci Team